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Omnichannel SR Creation
Customers raise requests from WhatsApp, Instagram, a call, or a web form — every channel creates a ticket automatically. No complaint gets missed because it came through the "wrong" channel.
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Automatic Reminders
Reminders sent to assigned team members before deadlines. Escalation to the manager when an SR is overdue. No request sits forgotten because someone was too busy to check their queue.
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WhatsApp Automation
Customers receive automatic WhatsApp updates at every stage — request received, technician dispatched, issue resolved. Your team sends zero manual messages throughout the entire lifecycle.
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Feedback Links at Closure
A feedback request is sent automatically when an SR closes. Collect satisfaction ratings without any manual follow-up — and build a permanent record of service quality per customer and team member.
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Field Staff Dispatch
Assign a field visit directly from the SR ticket. The technician receives it on their app, checks in at the site with GPS proof, and the SR closes with evidence permanently attached.
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Resolution Notes
Every SR carries a full notes thread — what was tried, what worked, what parts were used. The next technician who sees a similar issue has a head start rather than starting from zero.